How can we help you?

If your order hasn't shipped yet, we can still edit the shipping address of your order. If you need your address to be changed, please let us know as soon as possible as there is only a tiny window between you placing the order and us shipping it out.

Simply email us with your order number and your new (correct) shipping address, and we’ll try our best to make the changes for you. If your order has already been shipped and there's a mistake in the address, we can’t guarantee it’ll arrive at the right place. Please note we are not responsible for failed deliveries in case of a faulty address, so ensure your address is correct upon checking out.

If your order hasn't been processed and shipped yet, we're still able to make changes or cancellations to your order. If your order has already been processed, we can no longer make any changes or cancellations. 

Once we’ve shipped out your order, you will receive an automated email containing the tracking information of your parcel. The initial tracking update may be delayed so if it doesn’t show much information after you’ve received your email, check in again the next day.

Please note that orders may be delayed due to incorrect or incomplete shipping addresses and/or discrepancies in payments, so always check to ensure the details are correct.

We cannot guarantee a delivery date. While our team and logistic partners are working around the clock to get your order to you ASAP, delays outside of our control can happen.

We are not responsible for lost shipments due to a wrong or incomplete address provided at checkout. 

Our aim is to get the delivery driver to come knock on your door ASAP. We process and ship your order within 24-48 hours after receiving it. After that, it takes:

• 3-10 business days with free shipping
• 1-2 business days with express shipping

Yes, we ship worldwide (Europe, US, Asia, Africa, Middle-East, you name it..) and always use a tracked service to ensure you can locate your parcel at all times.

Our supplements are manufactured in The Netherlands! We adhere strictly to European guidelines, and we test our products on our own team, not on animals.

Our Lush supplements are shelf-stable (no refrigeration required) and last 2 years unopenedto their expiration date. 

Once opened, we recommend use within 12 months to preserve the quality and effectiveness of the product. We recommend storing your Lush supplements in it's jar, in a clean and dry space, away from places that experience humidity, excess heat, or moisture. 

All pleage ® products are cruelty-free and never tested on animals.

Yes, our Lush supplements only use 100% natural ingredients and are capsulated in HPMC capsules.

If you have a hard time swallowing capsules or pills, don’t worry! You can open up the capsules and pour the formula into your water, juice, smoothie, etc.

To ensure everyone's safety, there are strict rules with supplements and personal care products. Therefore, only unopened and unused products may be returned to us within 14 days of the order's delivery date for a refund.

Refunds can only be processed to the original payment method and shipping fees are non-refundable.

• Products that have been opened and/or used are not eligible for a return, exchange, or store credit. 
• Orders outside of the 14-day return period are ineligible for a return, exchange, or store credit.
• Shipping charges are non-refundable in the event of a return.
• Refunds can only be processed back to the original payment method. In the event we're unable to refund back to the original form of payment due to a canceleled/expired credit card or closed bank account, store credit will be issued in the form of a gift card.
• Orders purchased with Buy One Get One offers (BOGO) must be returned in full for a full refund. Returning part of a BOGO order will result in a partial refund, if eligible.
• Special priced & Sale items are all final sale and are not eligible for an exchange or return.

To start a return, you can contact us here. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Our range was created for adults aged 18+. If you're a parent of a child under 18 and interested in our supplements, it would be best to consult your child’s pediatrician if they’re interested in using our products.

The information provided on this site does not constitute medical advice and should not take the place of consulting a physician. This information does not and should not replace treatment from a medical professional. If you need medical advice or assistance, you should consult a physician.